Applecare Os Support Agreements

An AppleCare OS support plan will also provide you with a copy of AppleCare Help Desk tools, a library of Mac OS hardware installation and diagnostic discs, and tools that allow you to access Apple`s online business support resources, which are updated quarterly. AppleCare Technician Training, the only Apple-approved online service certification training, is also included. AppleCare SUPPORT OS – Preferred, covers an unlimited number of enterprise-level support incidents for two technical contacts in your organization, offers a two-hour response for Priority 1 (server… Read more Covers up to 10 incidents at the company level and provides a four-hour response to high-priority issues (server failure), 12 hours a day, 7 days a week (12/7).3 Support for unused incidents expires after one year. You can save more than $33,000 by purchasing the exclusive AppleCare OS support plan at THE Alliance level of OETC. Member institutions can acquire any number of technical assistance contacts for their institution, at no minimum and at a low price per contact. AppleCare OS support plans provide support for incidents at the enterprise level – defined as support for integration into heterogeneous environments; The components of the system Configuration and network management Professional software applications web applications and services; and technical issues requiring the use of control line tools for the solution.1 Compared to OETC`s AppleCare Alliance, these options involve a high ex ante cost and a high price per contact. OETC`s AppleCare Alliance allows a member to acquire a single technical support contact at a low price per contact. Institutions can acquire more than one contact, even at the lowest price per contact. With OETC AppleCare Alliance, institutions pay only for what they need and get a purchase price advantage at the consortium level. In the diagrams above, a green tick displays an unlimited number of support incidents.

Select Support offers a total of 10 company-level incidents in the designated areas. Some problems may require the use of multiple support incidents to correct them. Each AppleCare OS support plan includes support from AppleCare Help Desk, an annual technical support plan that covers an unlimited number of support incidents for installing, booting and using the software. hardware and software diagnostics and troubleshooting; and isolation for Apple-based solutions. Covers an unlimited number of company-level incidents at multiple sites and provides a one-hour response to high-priority issues, 24/7.3 This plan includes an on-site audit by an Apple technical assistance technician. AppleCare OS support is an IT services support program that is used to make iOS, macOS or macOS servers available or manage in your organization. AppleCare OS support provides telephone and email support for issues related to server integration, migration and operation.